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What You Need to Know Before You Start

Using bijok means you agree to our terms, and those terms are shaped by where you are and what your local law allows.

Jurisdiction-dependent accessAccount holder responsibilitiesbKash, Nagad, Rocket wallet rulesData handling and retention policyContact path for legal queries
bijok What You Need to Know Before You Start
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We take your account data seriously, and this section explains what we collect, how we hold it, and what you can request. Your rights as an account holder are real and we have a clear process for acting on them — here is what that looks like in practice.

Data We Collect

We collect the mobile number you register with, your wallet details for bKash, Nagad, or Rocket transactions, and your session activity. We do not collect more than we need.

Cookies and Session Tracking

We use session cookies to keep you logged in across your phone browser. Analytics cookies help us understand how the account flow works. You can manage cookie preferences from your browser settings.

Account Security Practices

Every login uses a one-time PIN sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN — we only confirm that a transfer was completed from the matching number.

Request Access or Changes

You can request a copy of your account data or ask us to correct inaccurate details. Submit a ticket under the Legal and Policy category and we will respond with what we hold on file.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about how our terms apply to your account, your wallet activity, or your data, you can reach our support team directly. We handle legal and policy queries separately from general account help — use the channels below and flag your message as a legal or policy matter so it reaches the right team without delay.

Live Chat Start a live chat session from the account page and mark your query as a legal matter. Our team will escalate it to the policy desk on the same session.
Email Support Send your legal or policy question to our support email with your registered mobile number in the subject line. We respond to policy queries with priority handling.
Account Ticket Submit a ticket from inside your account — choose the Legal and Policy category. Tickets come with a reference number you can track from your account dashboard.

Common Legal Questions From Account Holders

These are the questions we actually get asked about our legal terms, data handling, and account rights. Each answer is specific to how bijok operates — not a generic policy template.

Yes. Access and eligibility depend on your local law and the region you are in. We do not override local regulation — you are responsible for confirming that access is permitted where you are.

We match every deposit to your account wallet using your registered mobile number. If a dispute arises, raise a ticket under Legal and Policy with your transaction reference and we will investigate against our records.

Yes. Submit a ticket from your account dashboard under the Legal and Policy category. Include your registered mobile number and we will send you a summary of what we hold within our standard response window.

We retain account data and transaction records for the period required by our internal compliance procedures. If you close your account, certain records are kept for the minimum period required — you can ask us what that covers.

A paused withdrawal usually means the wallet number you submitted does not match the one registered on your account. Contact support via live chat or email, confirm your identity, and we will clear the match check.

Our terms are written in English and the English version is the authoritative one. Where any translation exists for reference, the English text takes precedence in any dispute or interpretation question.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.